Jordan TM

About Jordan TM

Jordan TM is one of Scotland’s fastest-growing haulage operators. A family-run business with over 10 years in the industry, Jordan TM supports a wide range of general transport operations across the UK.

All fleet management, driver coordination, and daily logistics are orchestrated by the operations team, who manage the end-to-end scheduling, vehicle upkeep, and delivery planning. Working closely with drivers and clients, they ensure every job runs smoothly and on time.

The Outcome

“Mapify simplifies our whole process, especially for our planning team and me as the operations manager, controlling the day-to-day upkeep of our fleet resources. It gives us a one-stop opportunity to supply everything we need at the touch of our fingertips.”

- Colin Wilson, Transport / General Manager

The Metrics

• >15% increase in capacity to coordinate new jobs from fewer planning hours spent on administration

• 40+ processing hours saved per week; ~15 min saved per job with ~200 jobs/week from spreadsheet job creation, driver communication, finance reconciliation queries and copy-and-pasting actions

• £86k+ saved per year compared with hiring more back-off staff (~1.6 UK-based planners or operations admins)

• >50% reduction in missed deliveries from copy-and-paste spreadsheet errors resulting in incorrect locations sent to drivers or missing documentation

• 24x faster decisions in Mapify; 5 seconds (one click) to load vehicle locations or find information with AI search compared with >2 min to load and query multiple platforms

The Challenge / Problem

The quality of their work is really important to Jordan TM.

As the business and fleet continue to grow, the need for stronger visibility, planning, and communication becomes increasingly vital. Previously, coordinating deliveries, driver schedules, and vehicle maintenance across multiple locations required constant manual spreadsheet updates and check-ins, a setup that could easily lead to confusion or missed details.

Key challenges included:

• Limited visibility across drivers, assets, and daily job assignments

• Difficulty tracking driver capacity, shift patterns, and availability

• Manual errors from mistakenly deleting information or copying and pasting details in a spreadsheet

• Communication gaps between the planning team and drivers while on the road on WhatsApp

• Finance administrative burden with delivery completion information

To grow efficiently and maintain their reputation for reliability, the team needed a single, connected system that brought everything together - from planning and communication to fleet tracking and capacity management.

Mapify Features They Rely On Most

For Jordan TM, Mapify brings structure and real-time clarity to daily fleet operations, helping the team plan and communicate with confidence.

Some of their most valued features include:

• Daily Delivery Planning and Finance Reconciliation

• Automated Job Creation via PDF or Email

• Team Capacity Planning and Scheduling

• Driver Communication via WhatsApp

• Live Vehicle Tracking

Bringing all this information into one platform has transformed how the team coordinates their operations, improving visibility, saving time, and keeping every delivery on track.

Daily Delivery Planning and Finance Reconciliation

A clear view of assigned drivers, assets, load details, and delivery locations from any device. Transport teams can allocate jobs faster and more reliably. Finance teams can confidently invoice faster with delivery evidence in one place.

Automated Job Creation via PDF or Email

Upload a PDF or forward an email to Mapify to automatically create a delivery job without copying and pasting text. This connects purchase orders directly to jobs in one click and saves 5+ min of reconciliation per job. Drivers can access PDFs to query delivery information directly from their mobile phones via WhatsApp or Mapify’s web app.

Team Capacity Planning and Downtime Prevention

Visualise driver availability, shift patterns, holidays, and potential scheduling clashes. Ensure all team members have work, are within their legal working hours, and have suitable vehicles for their intended jobs. Conflict detection warnings prevent unsuitable trucks from being assigned or clashes with scheduled preventative maintenance or vehicle MOTs.

Driver Communication via WhatsApp

Easily share jobs with drivers via WhatsApp or text message, complete with embedded collection and delivery address details in a single click. Drivers can speak to Mapify’s logistics AI agent to complete jobs, upload evidence and request new jobs.

Live Vehicle Tracking

See live driver locations with one click, with direct integrations to your vehicle trackers. Explore estimated arrival times (ETAs) and projected backfill opportunities within one view.